Privacy Policy
Transparency and respect for your personal data
Last updated: March 7, 2026
1. General Information
This privacy policy describes how Pet Portrait (pet-portrait.co) collects, uses, and protects the personal information you provide when using our site and services.
2. Data We Collect
We collect the following types of information:
📧 Contact data
email address for portrait delivery
🐾 Personalisation data
pet photo, name, breed, life stage, style and scene preferences
🧾 Billing data
name, address, postal code, phone (for invoicing)
💳 Payment data
processed securely via Stripe — we do not store card details
🌐 Technical data
IP address, browser type, pages visited (anonymised analytics)
3. Purpose of Data Processing
We use the collected data to:
- •Generate custom portraits based on the uploaded photo and preferences
- •Process payments and issue billing documents
- •Deliver completed portraits by email
- •Communicate order status updates
- •Provide customer support and resolve issues
- •Send marketing communications (only with your explicit consent)
- •Improve our services
4. Legal Basis (GDPR)
We process your personal data under the following legal bases, in accordance with the General Data Protection Regulation (GDPR):
Contract performance
to deliver the portraits you ordered
Legal obligations
to issue billing documents as required by law
Consent
for marketing communications (optional, revocable at any time)
Legitimate interest
to improve our services and prevent fraud
5. Data Sharing
Your data may be shared with the following service providers, strictly for delivering the product:
Payment processor
for secure transaction processing — we do not store card details
AI provider
to generate portraits from your uploaded photo
Storage provider
for temporary storage of generated files
Email provider
to deliver your completed portraits to your inbox
✓ We never sell or rent your personal data to third parties for commercial purposes.
6. Data Storage and Security
We implement appropriate technical and organisational measures to protect your data:
🔒 SSL/TLS encryption
all connections
🔑 Restricted access
principle of least privilege
💾 Secure backups
redundant data
👁️ Continuous monitoring
anomaly detection
7. Retention Period
as required by law
after portrait generation
after delivery
8. Your Rights (GDPR)
Under the GDPR, you have the following rights:
Right of access
a copy of the data we hold about you
Right to rectification
correction of inaccurate data
Right to erasure
deletion of your data (“right to be forgotten”)
Right to restriction
limiting how we process your data
Right to portability
export your data in a standard format
Right to object
stopping processing in certain cases
To exercise these rights, contact us at contact@pet-portrait.co
9. Protection of Minors
Our service is intended for adults. We do not knowingly collect data directly from children under 16. If a parent or legal guardian discovers that a minor has provided personal data without consent, they may contact us to have it deleted.
10. Cookies
We use a minimal number of cookies strictly necessary for the service to function:
Essential cookies
session, language preferences — no consent required
Analytics cookies
anonymised traffic — consent required
Stripe cookies
secure payment processing — required for checkout
11. Changes to This Policy
We reserve the right to update this policy periodically. Significant changes will be communicated by email or by notice on the site. We encourage you to review this page periodically.
12. Contact and Complaints
For questions about this policy or to exercise your rights:
If you believe your rights have been violated, you may lodge a complaint with your local data protection supervisory authority.